Call Center Sales Agent

Summary

Join Renewal by Andersen's Inside Sales Center as a Call Center Agent! This role involves converting inbound and outbound calls into appointments, documenting call information, and participating in team meetings. Initial training is in-person for four weeks in Stillwater, after which remote work is available. Successful candidates will possess excellent communication and data entry skills, along with customer service experience. We offer a competitive base pay plus an uncapped incentive plan, comprehensive benefits including health insurance, paid time off, retirement plans, and professional development opportunities. The average agent earns $20/hour after training, with potential for higher earnings. Apply today!

Requirements

• High school diploma or equivalent
• One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
• Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:00 am and ending as late as 10:00 p.m. Monday through Sunday
• Excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Responsibilities

• Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center

Preferred Qualifications

Ability to type 35 wpm

Benefits

• Competitive base pay + incentive compensation plan
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan and contributions
• Profit Sharing
• Paid Parental Leave
• Professional Development and tuition reimbursement opportunities
• A culture that supports work/life balance
• An environment where collaboration is key