Call Center Sales Agent
Renewal by Andersen
Job highlights
Summary
Join Renewal by Andersen's Inside Sales Center as a Call Center Agent! This role involves converting inbound and outbound calls into appointments, documenting call information, and participating in team meetings. Initial training is in-person for four weeks in Stillwater, after which remote work is available. Successful candidates will possess excellent communication and data entry skills, along with customer service experience. We offer a competitive base pay plus an uncapped incentive plan, comprehensive benefits including health insurance, paid time off, retirement plans, and professional development opportunities. The average agent earns $20/hour after training, with potential for higher earnings. Apply today!
Requirements
- High school diploma or equivalent
- One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
- Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:00 am and ending as late as 10:00 p.m. Monday through Sunday
- Excellent data entry and typing skills; preferably must be able to type 35 wpm
- Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
Responsibilities
- Convert inbound and outbound phone calls into appointments, follow communication βscriptsβ when handling different customer enquiries
- Document all call information according to standard operating procedures
- Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
Preferred Qualifications
Ability to type 35 wpm
Benefits
- Competitive base pay + incentive compensation plan
- Medical/Dental/Vision/Life Insurance
- Health Savings Account contributions
- Paid holidays plus PTO
- 401(k) plan and contributions
- Profit Sharing
- Paid Parental Leave
- Professional Development and tuition reimbursement opportunities
- A culture that supports work/life balance
- An environment where collaboration is key
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