Customer Service Representative
Spectrum
Job highlights
Summary
Join Spectrum Association Management, a leading HOA management company, as a Homeowner Services Representative! This primarily remote role (with some in-office requirements after training) offers a stable career in a recession-proof industry. You'll utilize exceptional customer service skills to resolve homeowner issues across various communication platforms (phone, email, chat). We seek highly motivated, fast-learning individuals with resilience, tech proficiency, and a passion for customer success. Enjoy a supportive team environment, excellent benefits, and opportunities for growth within a company recognized as a Best Place to Work for 17 consecutive years.
Requirements
- Be a self-motivated individual that over-achieves goals
- Be a fast learner that can understand complex services
- Maintain a resilient and positive attitude
- Possess tech wizardry to efficiently use various tools
- Have a strong passion for customer success
Responsibilities
- Solve problems for homeowners using incredible customer service skills
- Multitask across different communication platforms (phone, email, and chat)
- Handle many difficult interactions with homeowners
- Efficiently use CHAT, EMAIL, PHONE, and client database tools
- Resolve homeowner concerns
Preferred Qualifications
Have experience in a fast-paced call center environment or a similar type of customer service role
Benefits
- Hybrid Empowerment Plan - Work in-office and partially remote
- Recognized as Best Places to Work 17 years in a row!
- Fastest Growing Company - Fast Track 50 in 2020
- Work/Life balance
- 5 weeks of PTO
- Forty paid hours per year for community service activities
- 11 paid holidays
- Paid Training - Internal Learning and Development Management System
- Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
- Free medical clinic in-house (in San Antonio office β virtual appointments for other offices)
- Well-structured career track plan
- Hourly Pay $15.00, with a 6-month review for compensation increase based on performance
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