Remote Hospitality Manager

Summary

Join our skilled and energetic Hosting x Hospitality Team as a Hospitality Manager, responsible for planning and executing event and experiential marketing programs. This role involves development and creation of pre-event planning documents, daily program operations, and presentation materials. You will play a key role in the onsite implementation of hospitality programs, working with a team committed to providing a seamless, high-touch hospitality experience to our brand clients' most important guests.

Responsibilities

• Project manage multiple hospitality programs simultaneously; using superior attention to detail and client management skills
• Design, develop, and present strategic program recommendations and program execution guides
• Research and implement tactical plans, handling client and vendor relationships
• Develop and distribute guidelines, presentations, and best practices documents for internal and client usage
• Participate in weekly status calls and other key meetings with both internal and external constituents
• Review and distribute planning and execution materials, including status meeting notes, event execution guides, and staff implementation guides
• Manage precise financial records, including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
• Provide exemplary service onsite for clients and guests at all events
• Serve as onsite host during implementation of programs
• Provide internal and client updates as needed
• May supervise temp staff in the implementation of programs and events
• Lead all aspects of online guest registration systems and databases
• Design templates and acquire invitee information from various clients
• Create personalized itineraries for various events (e.g., golf, football, private events, entertainment)
• Handle all event logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, and talent
• Compile event results reporting and wrap-up report development
• General account management and assistance with client requests
• Weekend/holiday work as needed