Hospitality Manager

Summary

Join our skilled and energetic Hosting x Hospitality Team as a dedicated and hardworking person to develop and create pre-event planning documents, daily program operations, presentation materials, and play a key role in the onsite implementation of hospitality programs.

Requirements

• Have a passion for and expertise in sports, entertainment, gaming, music and/or celebrity & lifestyle culture!
• 5ish years’ experience in related events field; past hospitality experience preferred
• Extraordinarily well-organized and efficient
• A great teammate who wants to know what others are working on and wants to help
• A self-starter with the ability to prioritize multiple projects simultaneously
• Ability to form effective links with clients; flexible and adaptable in working with various personalities
• Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
• A sense of humor and good storytelling; we like to laugh
• Excellent interpersonal skills, both written and oral
• Ability to thrive despite any pressure and is outstanding at problem solving; offering creative solutions (though there will always be help, your mantra is: I will figure it out!)
• A go-getter, you demonstrate initiative and accept new challenges (there'll be plenty of last-minute client requests)
• Knowledgeable in the Microsoft Office suite; particularly Excel, PowerPoint, Word
• Experience handling a budget and Excel does not scare you
• Though not a requirement, a second language is a plus

Responsibilities

• Project manage multiple hospitality programs simultaneously; using superior attention to detail and client management skills
• Design, develop and present strategic program recommendations and program execution guides
• Research and implement tactical plans, handling client and vendor relationships
• Develop guidelines, sell in presentations, and best practices documents to distribute internally and to clients
• Management of precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
• Exemplary service onsite for clients and guests at all program events
• Serve as onsite host during implementation of programs
• Provide internal and client updates as needed
• May supervise staff and/or interns in the implementation of programs and events
• Lead all aspects of online guest registration systems and databases
• Design templates and acquire invitee information from various clients
• Creation of personalized itineraries for various events (i.e., golf, football, private events, entertainment)
• Lead weekly status calls and other key meetings with both internal and external constituents
• Handle all logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, and celebrity appearances
• Review and distribute event status meeting notes, execution guides, staff implementation guides
• Compile event results reporting and wrap-up report development
• General account management and assistance with client requests
• Weekend/holiday work as needed

Benefits

• Unlimited PTO policy – we understand you need time for play!
• Competitive medical/dental/vision insurance plans with FSA/HSA and Dependent Care FSA options
• Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary/secondary caregiver status
• Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)
• Pretax Transportation/Commuter Benefits and Parent Travel Program
• Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA) and more
• Discount portal for everyday goods and services
• Employee Resource Groups and inclusive diversity programming and initiatives
• Personal Development programs