HR Back-Office Coordinator

Summary

Join Sutherland, a global leader with a presence in 60 locations, and work for a prestigious e-commerce client. This opportunity offers career advancement and a vibrant work environment. You will address partner queries, prioritize solutions, and maintain company standards. The role requires excellent Spanish and English proficiency, along with strong communication and problem-solving skills. Sutherland provides a competitive salary, benefits including additional health and life insurance, generous leave, and remote work flexibility, plus opportunities for professional development and career advancement.

Requirements

• Excellent Spanish proficiency (B2H)
• Great Command of English (B2)
• Strong communication skills to nurture customer relationships
• Ability to multitask and make swift decisions
• Kindness and politeness are key
• Aptitude for simplifying complex information

Responsibilities

• Address partner queries promptly and professionally
• Prioritize effective solutions for partners' needs
• Uphold company standards and radiate positivity
• Thrive in collaborative teamwork environments

Preferred Qualifications

Previous customer service experience

Benefits

• Job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave, including wellness days
• Paid breaks to recharge
• Food vouchers to fuel your day
• Clear career advancement opportunities
• Remote work flexibility
• Competitive salary package
• World-class on-the-job training
• Fully digital employee services via eSignature
• Employee assistance program for support anytime
• Exclusive employee discount portal
• Lucrative referral program
• Rewards and recognition for excellence
• Relocation assistance available
• Subsidized multisport card
• In-house learning and development portals
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events
• Exposure to global business practices