HR Customer Service and Workforce Development Specialist

Summary

Join Development InfoStructure LLC. (DEVIS) as an HR Customer Service and Workforce Relations Specialist! You will be the first point of contact for employee inquiries, resolving concerns and supporting HR strategies. This role involves developing and executing HR initiatives, gathering employee feedback, and partnering with leadership to address complex matters. You will deliver training, promote DEIA, and ensure compliance. A Bachelor's degree in a related field and 5+ years of experience are required. The ideal candidate will possess HR certifications and experience in the federal government or international development sectors.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field
• 5+ years of experience in human resources, customer Service or workforce relations
• Strong knowledge of employment laws, and HR best practices
• Excellent communication, interpersonal and problem solving skills
• Commitment to promoting DEIA in the workplace
• Proficiency in HR Systems and Microsoft Office 365
• Must be able to obtain a public trust or greater

Responsibilities

• Act as the first point of contact for HR-related inquiries, providing timely and professional customer service to employees
• Resolve employee concerns related to workplace policies, procedures, and interpersonal conflicts
• Support the development and execution of HR strategies that promote employee engagement and satisfaction
• Gather and analyze workforce feedback to identify areas for improvement in HR service delivery
• Partner with HR leadership, legal, and compliance teams to address complex employee matters while maintaining confidentiality
• Deliver training and resources on HR policies, customer service practices, and DEIA initiatives
• Assist in promoting Diversity, Equity, Inclusion, and Accessibility (DEIA) through proactive workforce initiatives
• Ensure compliance with employment regulations and organizational policies
• Contribute to process improvement projects aimed at enhancing HR services and employee experience

Preferred Qualifications

• HR certifications (SHRM-CP, SPHR)
• Experience in federal government or international development sectors
• Familiarity with change management and organizational development
• Proven track record of improving HR service delivery and fostering customer service culture
• Previously worked as a contractor or direct hire at USAID
• Experience hiring, managing or working with PSCs