Lifecycle Knowledge and Compliance Manager

Summary

Join Remote's offboarding department as a Knowledge and Content Manager and play a vital role in managing and enhancing our knowledge base of country-specific termination requirements. You will work closely with legal teams and other stakeholders to maintain accurate documentation of local labor laws, creating detailed guides for various termination scenarios across different jurisdictions. This role involves participation in country-specific Memoranda of Advice and documenting employment regulations as Remote expands into new markets, ensuring global compliance. The position is fully remote, offering flexibility and a competitive compensation package. Remote prioritizes a sense of belonging and encourages applications from all backgrounds. The ideal candidate possesses strong knowledge of international labor laws, excellent communication skills, and experience in HR, legal compliance, or knowledge management.

Requirements

• Bachelor’s degree in Human Resources, Legal Studies, Business Administration, or a related field
• Experience in HR, legal compliance, or knowledge management
• Strong understanding of international labour laws and HR practices
• Excellent written and verbal communication skills
• Proficiency in knowledge management systems and tools
• Writes and speaks fluent English

Responsibilities

• Develop and implement a robust (AI / Automated) framework for capturing and documenting HR offboarding practices, legal updates, and customer feedback. A structured approach ensures all documentation is organised, searchable, and accessible
• Oversee the improvement of the offboarding knowledge base, including wiki pages, guides, FAQs, and other relevant documentation. Ensure all information is accurate, up-to-date, and easily accessible to both internal teams and external clients
• Write, review, and update offboarding articles and knowledge pages to reflect current legal standards and best practices. Create new content as needed to address emerging issues or legislative changes. As Remote expands, you will be responsible for writing and updating knowledge pages on new countries. Ensure that all country-specific information is accurate, comprehensive, and compliant with local regulations
• Monitor and update resources within the Remote platform. Updating any and all Product features / templates which are automating this know-how in the platform
• Keep abreast of industry trends, legal updates, and HR and labour law best practices. Regularly review professional publications, legal bulletins, and industry reports to stay updated on relevant changes
• Conduct regular audits of the knowledge base to identify gaps, outdated information, and areas for improvement. These audits ensure that all content remains accurate, relevant, and compliant with current laws and practices. Implement stringent (automated) quality control measures to maintain the highest standards of accuracy and relevance in all documentation. Develop and enforce guidelines and standards for knowledge documentation
• Work closely with the legal team to stay informed about changes in labour laws and ensure all offboarding processes remain compliant. Meet regularly with legal experts to discuss and integrate new legislative updates into the knowledge base
• Collaborate with the CX teams to collect and incorporate client feedback into knowledge resources. Use this input to enhance the relevance and usability of the knowledge base continuously
• Provide comprehensive training and support to the offboarding team on how to use and contribute to the knowledge base. Develop training materials, conduct sessions, and offer one-on-one guidance. Conduct knowledge-sharing sessions and workshops with the rest of the offboarding team to communicate important updates and best practices. Foster a culture of ongoing learning and improvement among team members
• Create and maintain user guides, FAQs, and other resources to help team members and clients navigate the knowledge base. Ensure these materials are clear, concise, and user-friendly
• Provide continuous assistance in effectively using knowledge management tools and resources. Be available to answer questions, troubleshoot issues, and provide guidance as needed

Preferred Qualifications

• Experience in a global HR or legal environment is highly desirable
• Multilingual abilities are a plus
• It's not required to have experience working remotely, but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces