HR Experience Specialist

Summary

Join Velocity Global as an experienced Human Resources Specialist to support employees and clients throughout their employment lifecycle. Guide employees through HR processes, manage the HR database, and provide valuable assistance. Support clients with onboarding and inquiries related to their employees' life cycles. Ensure compliance with employment law. This 100% remote position requires collaboration with global teams and external parties. You will manage client relationships, increase employee satisfaction, and improve client satisfaction through quick onboarding and meeting SLAs. You will also manage and audit HR records and collaborate with other teams.

Requirements

• Bachelor's degree in Human Resources or equivalent experience
• 5+ years of regional Human Resources experience required
• Business proficiency in the English language
• Conflict handling and resolution skills
• Advanced knowledge of employment law in Costa Rica is a must, other countries desirable
• Interest in international business and contributing at a consistently high level

Responsibilities

• Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global internal teams such as Immigration and Payroll teams, and external parties such as local service providers
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert
• Manage client relationships in conjunction with members of the client services team
• Increase employee satisfaction and retention amongst our supported employees with sincerity and passion, always with a customer service mindset
• Improve client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
• Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with other teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
• Anticipate and identify potential issues, support the root cause analysis, and raise it to the concern teams while ensuring resolution
• Other responsibilities as assigned - as a high-growth company, we embrace supporting ALL areas of the business

Benefits

• Flexible Time Off – Take the time you need to recharge
• Parental Leave – Support for growing families
• Health and Dental Insurance – Where applicable, to cover you and your loved ones
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success