HR Generalist

Summary

Join Community Solutions (CS) as their Human Resources (HR) Manager and play a pivotal role in ensuring operational excellence and a positive employee experience across the employee lifecycle. Lead administrative and strategic HR functions, serving as the first point of contact for HR-related matters. Implement and continuously improve key HR systems and processes. Supervise HR consultants and support staff, ensuring consistent service delivery and alignment with organizational goals. Partner with the Principal of Organizational Impact to support CS's strategic aim of becoming a top workplace. Leverage data analytics, design thinking, systems thinking, and facilitation skills to achieve success. Deliver a highly satisfactory experience to employees and contribute to a thriving, inclusive workplace.

Requirements

• Resume that shows steady progression in HR Operations for the last 7-10+ years
• Skilled at examining data (quantitative & qualitative) and metrics to improve the organization
• Tech-savvy: skilled in creating clear presentations and becoming familiar with new software easily
• Passionate about improving processes and developing innovative HR solutions
• Knowledge of best practices in HR, including expertise and comfort in facilitating meaningful and difficult conversations with a wide range of stakeholders
• Excellent “soft skills” including verbal and written communication skills. Experience in facilitating is a plus
• Experience managing and facilitating organizational change efforts while building relationships and creating buy-in, ideally in a highly matrixed, geographically dispersed context
• Advanced project management skills; ability to lead projects at a level to influence and obtain buy-in, and then drive execution and achievement of the right results
• Able to work independently to achieve goals while being a team player
• This role will supervise others

Responsibilities

• Supervise HR consultants and support staff, providing guidance, performance feedback, and professional development
• Manage day-to-day HR operations and workflows, ensuring service-level agreements and regulatory deadlines are met
• Develop and maintain standard operating procedures (SOPs) to ensure quality assurance and consistency
• Coordinate with vendors (e.g., PEO, benefits providers) and internal stakeholders to ensure efficient HR service delivery
• Serve as the primary point of contact for HR inquiries, directing requests and ensuring timely follow-up
• Foster trust and open communication with employees across CS and its subsidiaries
• Serve as triage for employee relations concerns, escalating to the COO as needed
• Develop a standard calendar and communications protocol for updates on HR activities (e.g., open enrollment, closures, events)
• Represent the People Operations team in internal communications (email, Slack, all-staff meetings)
• Lead and collaborate with other Operations teammates to drive forward priority initiatives identified by the Operations Team
• Support the identification of employee relations concerns and work with HR staff and the COO to resolve
• Manage and continuously improve onboarding and offboarding processes
• Coordinate salary setting, offer letters, employee files, and documentation in alignment with internal equity standards
• Facilitate new hire orientation and act as a resource for new employees
• Surface insights and design initiatives to improve recruitment timelines, candidate diversity, and hiring experience
• Work with other key contributors, such as Internal Communications Manager, to continuously strengthen CS’s internal and external employer brand
• Surface key insights and ideas to improve our recruitment process, with a focus on time-to-hire, candidate qualifications, candidate user experience, and candidate diversity
• Represent the Operations team through internal communications channels such as email, Slack, and monthly staff meetings
• Develop a standardized process for communicating standard HR updates such as office closures, open enrollment, and employee initiatives
• Ensure data accuracy in HR systems, including Emplova and CultureAmp
• Design and maintain dashboards to monitor KPIs related to engagement, retention, onboarding, and equity
• Generate qualitative and quantitative insights to inform HR strategy
• Collaborate with the Catalyst Center to track and report shared metrics
• Apply design thinking and project management approaches to HR initiatives
• Support policy and process audits, equity reviews, and improvements
• Ensure timely delivery of annual processes such as open enrollment, performance evaluations, and compliance reporting
• Lead HR improvement projects in collaboration with internal stakeholders and HR consultants
• Contribute to CS’s employee intranet with relevant content and updates
• Participate in team-wide planning, training, and engagement initiatives
• Take on ad hoc responsibilities in service of priority Operations areas, as needed. Examples include but are not limited to Driving completion of performance evaluations
• Supporting Operations staff with developing standard operating procedures and continuous improvement for areas such as benefits, leaves of absence, employee relations, and payroll
• Supporting recruitment in high-volume periods

Benefits

• Fully remote position
• Travel may be required for in-person events such as team meetings, all staff retreats, conferences, and training. This role is expected to travel about 6-8 times per year, with each travel engagement being 2-5 days long
• The salary range for this position is $105,707 - $120,572 depending on experience, proficiency, and qualifications