Human Resources Business Partner

Summary

Join Thumbtack's People Team as a Staff HRBP, supporting the Commercial Team (Sales, Success, Customer Service, Business Development, Partnerships, and Commercial Operations). This full-time role involves strategic partnership with senior leadership, managing employee relations across multiple countries, leading change management initiatives, and developing a high-performing HRBP team. You will temporarily manage a team of two HRBPs in the Philippines for 12 months. The ideal candidate possesses extensive global HR experience, expertise in various HR functions, and strong influencing skills. This virtual-first role offers competitive salary and benefits, including a flexible work model and various perks.

Requirements

• 7+ years of progressive global HR experience, including leadership roles managing HR professionals ideal
• Experience supporting both strategic and frontline teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments
• Deep expertise in performance management, employee relations, organizational development, and change management
• Strong influencing skills and executive presence, with a track record of driving change, communicating effectively, and navigating complex org dynamics
• Known for building trust at all levels, facilitating tough conversations, and fostering inclusive, values-aligned workplaces through a data-informed approach

Responsibilities

• Serve as a strategic partner to senior leadership, particularly the Commercial leadership team. Bring your knowledge of functions like Sales, Success, Customer Service, Business Development and other operational and frontline teams to the table, advising at the intersection of business and talent strategy and influencing key decisions related to team health, performance, organizational design and workforce planning
• Handle a large number of employee issues across different countries, including US/CAN, and the Philippines. Balance legal regulations with addressing tough situations, while finding solutions that benefit both employees and the company
• Lead and support other HRBPs in managing complex organizational changes, navigating ambiguity, and driving clarity and alignment by providing practical solutions in dynamic environments
• Be a part of a team of business-oriented HRBPs who are committed to making a real impact. Your leadership style should foster a culture of ownership, where everyone feels empowered to take charge of their work. Encourage open, honest feedback—because that’s how we grow—and you won’t shy away from pushing the team to reach new heights
• Oversee the execution of HR programs that are tailored to Thumbtack’s unique needs, ensuring our HR programs are not just implemented, but executed with excellence
• Guide your team in turning numbers into insights, and those insights into actions that make a difference. Focusing on scalability and impact, make sure we’re always refining and optimizing our strategies
• Be a champion for Thumbtack’s culture, ensuring our values aren't just talked about, but lived every day. Lead by example and make sure your team does the same with their client groups
• Work hand-in-hand with others on the People Team to create and execute strategies that make Thumbtack a place where people want to work. Partner with teams like Recruiting, DEI, OD, and Total Rewards, to develop and implement integrated People strategies that support Thumbtack’s business objectives with a people-first approach

Preferred Qualifications

• Experience in both private and public companies
• Experience supporting teams within a global organization
• A background in scaling organizations in fast-paced, dynamic environments, especially within virtual or hybrid work models

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being