AllWork is hiring a
Human Resources Support Specialist

Summary

AllWork is seeking a Talent Support Specialist for their call center team, responsible for answering customer inquiries, assisting with technical issues, data entry, and general office duties. The ideal candidate should have a Bachelor's degree in Business, Psychology, Human Resources or a related field, proficient in Google Docs and Microsoft Office Suite, and familiar with HR processes.

Requirements

• Bachelor's degree in Business, Psychology, Human Resources, or a related field
• Excellent written and verbal communication skills
• Strong multi-tasking abilities, able to manage multiple tasks simultaneously

Responsibilities

• Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat
• Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms
• Provide general troubleshooting via phone calls and emails for any technical issues reported by customers
• Handle Data Entry on various platforms and perform Electronic Filing of employee data
• Assist with other general office duties as required

Preferred Qualifications

• Proven ability to manage calls and emails effectively in a high-volume setting
• Knowledge of Zendesk or similar help desk software is beneficial
• Proficiency in Google Docs and Microsoft Office Suite is advantageous
• Familiarity with HR processes, particularly Onboarding/Payroll, is a plus
• HR service/support experience or HR knowledge is highly valued