IAM Administrator

Summary

Join our team at Lendi Group as a Technical Service Hub Specialist and be responsible for ensuring day-to-day actioning of user account creation, modification, and removal requests. Respond to queries, action service requests, and provide customer updates to requestors. This role will also assist in creating and improving documentation of processes relating to key functions.

Requirements

• Experience with Jira Service Management (or similar ticketing systems)
• Experience using Active Directory, Entra ID &/or Sailpoint
• Experience managing user accounts in various systems and apps
• Strong internal & external stakeholder engagement/management skills
• Quality orientation & attention to detail

Responsibilities

• Respond to and resolve all relevant incidents and requests received via the ticketing system and emails
• Adhere to concise process documentation to complete requests for move, add, change or deletion of access to Lendi Group applications
• Assist in creating and improving documentation of processes relating to key functions
• Provide knowledge, process and guidance to the Technical Service Hub (TSH) who provide Level 1/2 support services for corporate users, brokers and retail stores
• Provide escalation response and resolution to escalated technical cases from the Technical Service Hub
• Keep users and Technical Service Hub informed of the progress of their open cases and manage user expectations around resolution time
• Escalate cases to other technical teams or external partners as necessary, maintaining appropriate follow-up and case ownership
• Continuous improvement on processes, knowledge, systems and self-service capabilities to reduce user incidents and requests
• Deliver a timely, accurate and auditable Identity & Access Management service, including continual enhancement of systems and processes to reduce manual effort and improve controls

Benefits

• Flex-first policy enables our team members to choose how they do their best work; home, office, or flex!
• Extended Paid Parental Leave: up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years’ service