SailPoint Consultant

Summary

Join our team as a SailPoint IIQ Consultant to own our largest and most important customer issues, provide level two support, and troubleshoot technical problems for customers with IAM Program. You'll work in a shift pattern or non-standard work hours, including weekends.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field
• 3+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management
• Ability to troubleshoot and resolve complex production issues efficiently
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0
• Experience in ITIL Framework
• Excellent communication and collaboration skills

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins
• Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues
• Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis
• Respond promptly to critical incidents and participate in on-call rotations as required
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications
• Enhance and customize existing connectors to optimize performance and functionality

Preferred Qualifications

• Certified SailPoint Identity IQ Professional
• Experience in managing the overall operations of SailPoint Identity IQ
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell)