Senior IT Support Engineer

Summary

Join Rush Street Interactive as a Senior IT Support Engineer to elevate and advance our IT foundations. This role will be responsible for implementing, managing, and supporting IT systems and applications, providing both on-site and remote technical assistance.

Requirements

• Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems
• Experience working as a Microsoft Systems and Applications Administrator / Engineer
• Experience with Identity and Management systems (CyberArk, Delinea, Okta, ForgeRock etc.,),  including HRIS integrations and IAM best practices
• Demonstrate the ability to solve complex hardware and software issues
• Experience with developing and implementing IT & InfoSec processes
• Demonstrate self-initiative and proactivity
• Show team-player mentality and leadership qualities
• Very good mastery of English
• Excellent interpersonal skills
• Good written and verbal communication skills
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision

Responsibilities

• Engage in ongoing efforts to deliver exceptional IT experience for all RSI employees by providing proactive management and maintenance of RSI IT applications
• Implementation, configuration, administration, and maintenance of Identity and Access Management systems like CyberArk, Delinea, Okta, ForgeRock etc
• Manage and configure Microsoft 365 services, including but not limited to SharePoint, Exchange Online, Intune, Active Directory, Azure, and Entra to ensure integration with Azure for seamless user identity and access management
• Act as an escalation point for user support issues, taking ownership and providing advanced technical support for queries related to computer systems, software, and hardware, ensuring timely and effective resolutions
• Managing user accounts and permissions ensuring users are authenticated and authorized to access systems, applications and databases based on their job responsibilities (RBAC or ABAC) in the identity and access management systems
• Plan, implement and manage integrations of all systems to the access management system
• Ensure full compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all jurisdictions the organization operates in, adapting IAM policies as necessary to new legal requirements
• Provide technical support on-site or via remote-access system. Troubleshoot hardware, software, networking and connection issues
• Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support
• Create and maintain technical documentation and manuals

Preferred Qualifications

• Experience with ISO 27001 controls and PCI DSS requirements
• Identity and Access Systems Certifications
• Microsoft Administration Certifications
• Experience with developing and implementing IT processes
• Experience working with the ITIL Framework

Benefits

• Comprehensive compensation
• Flexible working hours
• Work-life balance initiatives
• Opportunity to travel to global offices
• Annual training budget
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally