Ime Operations Manager

Summary

Join Dane Street, a fast-paced Inc. 500 company, as an Operations Manager and oversee the profitability of the regional operations center. You will drive revenue growth by delivering excellent customer service, manage staff performance and capacity, and ensure the team meets or exceeds output goals. Responsibilities include managing client inquiries, optimizing physician costs, and overseeing the deposition process. Regular reporting to management is required. The ideal candidate will possess strong communication and critical thinking skills, along with experience in healthcare or insurance. Dane Street offers a competitive salary, generous paid time off, and an excellent benefits package.

Requirements

• Possess exceptional communication skills with a clear understanding of company business lines
• Apply critical thinking, manage time efficiently and meet specific deadlines
• Possess computer literacy and typing skills
• Supply and support their own internet services
• Maintain an uninterrupted internet connection

Responsibilities

• Oversee and ensure the overall profitability of the regional operations center
• Reach and exceed financial & referral goals
• Properly manage staffing efficiencies throughout the team
• Manage performance expectations & improvements for existing staff
• Present management with regular reporting on any topic requested by the management team
• Drive revenue growth by delivering excellent Customer service
• Meet scheduling best practices and turnaround time requirements
• Ensure the timely delivery of high quality reports
• Manage client inquiries in a timely manner
• Optimize Physician cost
• Ensure that client invoices adhere to the agreed upon fee schedule
• Oversee the proper selection of physicians
• Specifically ensure that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule
• Build relationships with key physicians to ensure panel retention
• Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
• Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
• Be responsible for hiring new staff members based on increased referral volume and/or the addition of new clients
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees as needed and in accordance with company policy
• Join the Sales staff for client visits on an as needed basis
• Be responsible for the overall production, performance, and quality of the assigned region
• Plan and organize daily activities related to production and operations
• Measure productivity by analyzing performance data, financial data, and activity reports
• Coordinate with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
• Determine labor needs to meet production goals
• Oversee the deposition process at the request of the client or defense counsel
• Perform other duties & special projects, as assigned and based on business needs

Preferred Qualifications

• Possess an Associate’s Degree or Bachelor’s Degree
• Have business experience in a healthcare and/or insurance setting
• Have business experience in a Worker’s Compensation and/or Auto insurance setting

Benefits

• Receive generous Paid Time Off
• Receive an excellent benefits package
• Receive medical, dental, and vision coverage for you and your family
• Receive voluntary life insurance options for you, your spouse, and your children
• Receive other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Receive basic life insurance, short-term disability, and long-term disability coverage at no cost
• Receive a 401k plan with a company match
• Receive Apple equipment and a media stipend for remote workspace