Solutions Architect

Summary

Join Keyfactor as a Solutions Architect and guide enterprise customers through the implementation and integration of our solutions. You will work directly with clients, troubleshoot issues, and collaborate with internal teams. This remote position requires US citizenship or permanent residency and involves significant customer interaction, technical problem-solving, and collaboration. You will contribute to product roadmap input and support managed services. Keyfactor offers a comprehensive benefits package and a supportive work environment.

Requirements

• Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)
• Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives
• Flexibility and ability to thrive within a dynamic, rapidly growing company
• Advanced time management and prioritization skills, with experience managing competing priorities
• Proven ability to manage complex technical projects and resolve critical customer issues
• Technical Competencies: Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Experience deploying and configuring Enterprise Certificate Authorities
• Experience with DevOps and automation tools (Ansible, Bash, Jenkins, Puppet)
• Knowledge of Java Application Servers (JBoss, Wildfly) and Relational Database Servers (MySQL, MariaDB, MSSQL)
• Advanced knowledge of Linux operating systems, networking, and IT security principles
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
• Proficiency in containerization platforms (Kubernetes, Docker) with hands-on experience in deploying applications using YAML
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements
• Applicants must hold US citizenship or US permanent resident status

Responsibilities

• Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible
• Leading design workshops with customers and documenting solution designs for customer approval
• Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
• Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers
• Ensuring that our customer’s requests are addressed quickly and to our customers’ satisfaction
• Identifying and mitigating risks related to technical solution design and/or client sentiment
• Partner with cross-functional internal teams to promote continuous improvement by: Working with Keyfactor Product teams to identify new feature requests and report bugs
• Actively contributing to the improvement of service delivery processes and methodologies by raising pain points, proposing solutions, and championing new initiatives
• Mentoring and coaching junior team members and providing technical guidance
• Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services
• Increasing team efficiency by documenting common architectures and solutions

Preferred Qualifications

• Knowledge of EJBCA
• Advanced scripting development using various Microsoft tools (SQL, PowerShell, etc.)
• Proficiency with Windows Server operating systems
• Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services
• Knowledge of Kerberos protocol and other authentication protocols
• Relevant industry certifications
• Existing security clearance

Benefits

• Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
• Generous paid parental leave (US)
• Second Fridays (a company-wide day off on the second Friday of every month)
• Unlimited time off (US) and competitive time off globally
• Monthly Talent development and Cross Functional meetings to support professional development
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off