Project Delivery Lead

Summary

Join Thrive, an innovative technology solutions provider, as a Project Delivery Lead! You will define, plan, track, and manage customer projects, acting as the primary point of contact. This role requires strong project management skills and experience in managed services and technology solutions. You will lead cross-functional teams, communicate effectively with clients and internal resources, and drive projects to successful completion. The ideal candidate possesses exceptional communication and organizational skills, a high attention to detail, and the ability to motivate and lead teams. This position offers the opportunity to build a lucrative career in a dynamic and supportive environment.

Requirements

• Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
• Advanced experience (6+ years) in project management and professional services
• Experience implementing managed services and information technology solutions
• Skilled in managing project plans, writing project artifacts, and documenting customer workflows
• Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork, Critical thinker
• Detail oriented
• Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts

Responsibilities

• Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
• Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, communication plans, and business requirement documents
• Lead the project by assigning tasks to Engineers and communicating statuses to customers through project artifacts and status update meetings
• Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases

Preferred Qualifications

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Willingness to improve team process and contribute to team and company initiatives