Implementation Engineer

Summary

Join Bankjoy, a FinTech startup, as an Implementation Engineer and play a key role in delivering seamless onboarding experiences for clients. You will ensure projects are completed on time, working closely with clients to configure, test, and support the platform. Collaborate with various teams to meet client needs. This is a great opportunity to develop technical and client-facing skills in a fast-growing SaaS environment. The role offers competitive compensation, stock options, and comprehensive benefits. You will contribute directly to the company's success.

Requirements

• 5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company
• Expert technical aptitude to quickly learn Bankjoy's applications and the business rules that govern banking to understand the context for integrations with customer systems
• Strong customer focus and solutions-oriented mindset. Strong training delivery skills with an ability to earn the trust of customers
• Experience using project management and customer relationship management systems such as Smartsheet
• Desire to exceed goals and achieve results; satisfaction derived from meeting deadlines and finishing projects
• Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Bankjoy
• Strong organization skills and a relentless attention to detail
• Excellent written and verbal communication skills

Responsibilities

• Complete client configurations in lower and production environments
• Troubleshooting issues that arise during the implementation
• Manage post-production release projects for clients
• Conduct client training for our Client Admin Portal
• Support the Implementation Manager during client go lives
• Conduct demos on products such as online account openings
• Gathering client requirements
• Conduct and document the steps required to reproduce issues during escalation
• Assist in internal testing, such as client go live testing or development testing
• Document best practices on our knowledge base

Benefits

• A fast-paced and collaborative environment
• Competitive compensation
• Stock options at a well-funded startup
• 100% medical, dental and vision coverage for you on our base plans
• 50% coverage for families in the US & 100% coverage for families in Canada
• 401(k) plan with 4% company matching (US Employees)
• 3-5 weeks PTO depending on tenure
• 5 health days
• 15 holidays
• End of year shutdown
• Performance-based bonuses (US & Canadian Employees)
• Remote first culture