Implementation Engineer

Summary

Join Sourcegraph as an Implementation Engineer and play a key role in delivering their powerful code intelligence platform to leading companies. You will provide expert implementation services using Kubernetes and Docker Compose, working directly with elite engineering teams. This role offers significant growth potential as you partner with customers to solve complex problems related to Sourcegraph's product, reduce their time-to-value, and directly impact customer satisfaction and success. You will be responsible for deploying, managing, and optimizing Sourcegraph deployments in various customer environments, troubleshooting issues, and educating technical admins on best practices. You will also collaborate with the product team to identify and share customer feedback and drive product improvements.

Requirements

• Strong experience with microservices architecture and container orchestration technologies including  Docker, Docker Compose, Kubernetes, Helm, Kustomize, on-premise deployment managements solutions such as OpenShift, and cloud-native managed Kubernetes services such as EKS, GKE, and AKS
• Working experience with a range of customer environments, complexities, and deployment methods including both on-premise and cloud-native architectures
• Experience managing customer deployments on their behalf: project management, maintenance, upgrades, monitoring and performance tuning
• Scripting capabilities (such as in Python/Go/Terraform) either for addressing ad hoc requirements or for automation needs
• In using your skills to provide solutions for customers, you’re able to identify shortcomings and opportunities to share this experience internally with the product team
• Demonstrated ability to identify and articulate shortcomings and opportunities to share this experience internally with the product and engineering teams
• Ability to communicate and explain technical concepts to non-technical audiences

Responsibilities

• Deliver our powerful code intelligence platform to some of the world’s most innovative companies
• Provide white-glove implementation services using our Kubernetes and Docker Compose deployment solutions
• Work directly with elite engineering organizations that prioritize developer experience
• Partner with customers to solve complex problems related to Sourcegraph’s product while reducing their time-to-value by giving expert implementation support within their environments
• Start building a trusting relationship with your peers on the Solutions Engineering, Customer Success, Support, and Release teams
• Learn about our product, our value proposition, our customers, our team, and our processes
• Learn about our deployment methodologies, options, best practices, and limitations
• Join customer and prospect calls with some of our largest (fortune 500) customers to understand their technical challenges and needs
• Work directly with Sales and Technical Success counterparts to lead our customers to success: troubleshooting, debugging, tuning and configuring Sourcegraph deployments
• Propose, scope, design, and implement various deployment architectures with customers in their own environments
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices
• Help optimize internal customer success metrics by partnering with technical admins and users
• Collaborate closely with Product on what you observe and learn from customers to drive product improvements in the future
• Work closely with Sales and Technical Success to improve the overall customer experience
• Iterate on existing processes, templates, and tools to better service our customers

Preferred Qualifications

• Certified Kubernetes Application Developer (CKAD) and/or AWS Cloud Architect certifications are highly desired
• Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer
• Experience deploying, managing, or optimizing Large Language Models (LLMs) in production environments

Benefits

• We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills
• As an open and transparent company that values competitive compensation , our compensation ranges are visible to every single Sourcegraph teammate
• Your salary is determined by your pay band for the IC3 job level
• For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world
• Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area
• The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone
• Please note that the salaries below may be adjusted in the future
• The target compensation for this role is based on the IC3  pay band for your zone
• The IC3  pay band for each zone is listed below
• Zone 1: $155,000 USD
• Zone 2: $124,000 USD
• Please speak with a recruiter for additional information regarding zone locations
• In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits