Implementation Engineer

Summary

Join BeyondTrust's Professional Services Engineering team as a highly motivated IT professional with experience in IT security. You will play a crucial role in supporting US Department of Defense (DoD) and Intelligence Community (IC) clients by leveraging your expertise in security implementations of BeyondTrust PAM software. This position requires active USA DoD TS/SCI clearance and experience delivering PAM products to DoD/IC clients. You will engage with clients, implement solutions, provide training and troubleshooting, and collaborate with internal teams. The ideal candidate possesses strong technical skills, excellent communication abilities, and a dedication to customer service. BeyondTrust offers a culture of flexibility, trust, and continual learning.

Requirements

• Active USA DoD TS/SCI (Top Secret/Sensitive Compartmentalized Information) clearance
• Bachelor’s Degree in Computer Science, Security, or Information Technology fields, or related job experience
• Active US “Public Trust” background clearance
• Active experience delivering Beyond Trust or competitive PAM products to customers in the US DoD/IC space
• Experience with DoD / IC networks, processes, and terminology
• Experience with ICAM workflow
• Experience with STIG configurations
• In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems
• In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments
• Strong knowledge of Microsoft Active Directory / EntraID architecture and Group Policy configuration, including domains, forests, trusts, and replication
• Knowledge of MFA, SAML, RADIUS, Kerberos, and other/or common authentication methodologies
• Knowledge of MS SQL Server
• Knowledge of Firewall, IDS, IPS, Antivirus, vulnerability assessment
• Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers
• Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS
• Knowledge of LAN, WAN, routers, switches, proxy servers
• Strong dedication to customer care
• Strong team interaction skills
• Excellent communication skills – able to clearly communicate with customers, both verbally and written
• Ability to understand and analyze customer technical needs
• Must have good initiative and assertiveness
• Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

Responsibilities

• Engage with clients to understand the specific needs and challenges of their network, information, and security systems
• Review the scope of work with customers to ensure implementation expectations will be met
• Implement the agreed upon design and architecture that best fits the customer’s business goals
• Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel
• Provide troubleshooting during the engagement and assist with post sales technical questions and concerns
• Escalate necessary bugs to the support team for resolution
• Escalate necessary feature requests to Product Management for resolution
• Assist the sales team with technical questions/issues
• Provide training during shadowed engagements
• Implement products in accordance with BeyondTrust methodology
• Review and provide feedback on existing documentation
• Help Engagement Managers, Implementation Managers and Project Managers set customer expectations, to ensure customer satisfaction throughout implementations
• Conduct Sales Assists when required to help SE team
• Provide mentoring and guidance to new Implementation Engineers, within the onboarding period and beyond
• Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing lifecycle documentation, actively participate in product forum's when possible, including required documentation tasks
• Maintain complete adherence to ProServe lifecycle, delivering on time all assigned tasks; DSR’s, Timecards, Customer Reports, Deployment Summaries, etc
• Contribute to the ongoing development of our products by collecting feedback from our clients and escalating appropriate feature requests to Product Management for resolution
• Set an example for others by exhibiting company core values while conducting daily activities. Enthusiasm for the work and always assuming best intent are strong contributors to our technical team’s success. Play an active role within the BeyondTrust technical community
• Demonstrate excellent communication skills, both verbally and written, internally and to customers, and always maintain a professional demeanor
• Continuously extend product skills, demonstrating the ability to be self-taught, accepting tasks that sometimes require discovery.  In these situations, by applying existing experiences and knowledge, and with preparation time, the Senior Engineer will be able to prepare themselves for new scope of work

Preferred Qualifications

• Security or Technical Certification - such as CISSP, MCSA
• Experience with BeyondTrust products a plus
• Experience with Password Vaulting, Privilege Management, and Vulnerability Assessment
• Experience with Linux CLI
• Experience with McAfee ePO
• Working knowledge of Regulatory Compliance standards including CJIS, PCI, SOX, HIPAA, GLBA, ISO
• Knowledge of troubleshooting tools like Sysinternals
• Web Application security experience
• Knowledge of World Wide Web environments and tools such as APIs, XML, ASP. etc
• Scripting experience