Implementation Engineer

Summary

Join Counterpart Health's Counterpart Assistant team as an Implementation Engineer. You will play a crucial role in onboarding new customers, implementing data mappings, and refining processes. This involves collaboration with various teams across the organization to ensure successful customer integration. The ideal candidate possesses experience in technical implementations, data analysis, or software engineering, along with proficiency in data integration, ETL processes, and SQL. A competitive salary, comprehensive benefits, and a remote-first culture are offered. The role focuses on improving customer onboarding and maintaining existing integrations.

Requirements

• Have 1-2 years of experience in technical implementations, data analysis, or software engineering
• Have worked with data integration and ETL processes
• Have experience working with SQL and data mapping tools
• Have excellent written and verbal communication skills

Responsibilities

• Implement and validate data mappings, ensuring accuracy and consistency in data integration processes
• Assist in refining and documenting onboarding processes to improve efficiency and customer satisfaction
• Troubleshoot and resolve implementation-related issues, providing technical support to internal and external stakeholders
• Contribute to continuous improvement initiatives by identifying opportunities to enhance the customer onboarding experience
• Maintain and improve existing customer integrations
• Coordinate across business units to deliver solutions and resolve issues
• Design and implement new processes to improve our customer and engineer experience
• Lead customer integrations from planning to implementation for engineering

Preferred Qualifications

• Be familiar with healthcare industry standards and technologies
• Be eager to learn and grow in a fast-paced, innovative environment

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• Regular compensation reviews
• Comprehensive group medical coverage that includes coverage for hospitalization, outpatient care, optical services, and dental benefits
• No-Meeting Fridays
• Company holidays
• Access to mental health resources
• Generous annual leave policy
• Remote-first culture
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Flexibility to work from home, enabling collaboration with global teams
• Paid parental leave for all new parents