DexCare is hiring a
Implementation Engineer

Summary

Join DexCare as an Implementation Engineer and manage technical implementation activities following a customer sale, ensuring timely and budget-friendly completion. Collaborate with sales, engineering, infrastructure, and technical support resources to address customer needs.

Requirements

• BA/BS degree plus at least 5 years or experience in an implementation engineering role, or equivalent experience
• Experience with relational databases, SQL Server and/or Oracle
• Solid understanding of basic Typescript, Python, and techniques
• Experience in a business-to-business, large/strategic customer segment, and/or technical experience in a comparable sales role
• Experience with Atlassian Product Suite, Asana and other project management systems
• Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd Parties

Responsibilities

• Manage the technical implementation of projects and customers closed by the sales team
• Identify current and future customer services requirements. Provide product, service, or equipment, technical, and engineering information by answering questions and requests
• Serve clients by identifying their needs and providing technical advice of products
• Proactively assess solution specifications considering changing customer requirements and recommend solution changes that optimize value for both the customer and the company
• Provide demonstrations of the solution as needed during the implementation cycle
• Coordinate closely with the internal engineering and other technical teams as necessary
• Provide coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills

Benefits

• Eligible for Annual Bonus
• Healthcare benefits, short/long-term disability coverage, life insurance, and 401k
• Paid Parental Leave
• Eight paid holidays & Unlimited PTO
• Hybrid and remote working arrangements