impact.com is hiring a
Implementation Engineer

Summary

Join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world. As an Implementation Engineer at impact.com, you will play a key role in designing and leading successful implementations for our new clients using our innovative web and mobile tracking technology.

Requirements

• 1+ year working in a tech-focused role at a digital marketing or technology focused company
• Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline or equivalent experience
• Familiarity of affiliate and/or digital marketing industry preferred, or equivalent experience
• Self-starter with a focus on creating and/or refining operational processes
• Voracious learner who is willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• Passion for solving customer issues in a fast paced environment
• Phenomenal problem-solving & troubleshooting skills
• Excellent verbal & written communication in English, including the ability to communicate complex technical information to a non-technical audience
• Foundational knowledge and some practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs
• Shadow senior resources on increasingly complex integrations, and seek assistance for rescoping requests
• Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity

Responsibilities

• Keep up-to-date with impact.com’s technology and industry updates
• Design solutions & drive technical implementation of new and existing impact.com clients
• Lead technical conversations to scope and propose best solution based on clients’ business needs
• Develop and contribute to platform’s technical integration documentation
• Work hand-in-hand with our Onboarding team to provide customers with a best-in-class streamlined onboarding experience
• Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
• Troubleshoot client issues as encountered during the onboarding process

Benefits

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!