Implementation Engineer

Summary

Join Harbor's Legal Technology + Operations practice as an Implementation Engineer! This remote position (US, UK, Australia, or Canada) focuses on ensuring client satisfaction through successful Intapp solution installations. You will leverage advanced expertise in deployment methodologies and provide leadership to the team. Responsibilities include assessing client needs, implementing legal systems, and acting as an escalation point for complex situations. The role requires a four-year degree or equivalent experience and 2-5 years in a customer-facing software implementation role within a legal environment. You'll be responsible for end-to-end implementation, client communication, and user training.

Requirements

• Four-year degree in a relevant field or equivalent combination of experience and education
• At least 2-5 years of experience in a customer-facing software implementation role in a legal services/law firm environment
• Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
• Expert proficiency with Microsoft SQL scripting language
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality

Responsibilities

• Assess client needs and install and implement industry-standard legal systems, integrations, and enterprise solutions
• Provide leadership to all members of the team
• Have advanced expertise with deployment methodologies
• Act as the escalation point for complex situations and create effective solutions
• Be highly proficient with products and features
• Act as go-to for go-live off-hours help for internal resources or general technical hurdles
• Perform upgrades to production systems as needed
• Migrate on-premises solutions to the Cloud using REST service via 3rd party tools
• Write reports to review historical data using SQL and/or cloud-based reporting solutions
• Own the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support
• Own client communication process and be responsible for setting client expectations on a project basis
• Assist with product rollouts by ensuring end users are trained to be fully conversant with the software
• Prioritize and manage own workload to meet client expectations
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Provide design and architecture expertise for delivering client integrations
• Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
• Provision Boomi ATOMS and troubleshoot on-prem resource access
• Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Be responsible for the overall integration strategy and rationalization of integrations
• Populate cloud-hosted systems using REST services
• Work closely with clients to roll out new software solutions that contain their data
• Review and resolve complex technical support requests as needed
• Consistently maintain 80-90% of time spent on client-billable projects

Preferred Qualifications

• Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet
• Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY
• Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations
• Experience using Sisense reporting tool
• Experience in Legal systems such as Aderant, Elite, iManage
• Advanced level of knowledge in the legal operations and technical fields
• Experience with Dell Boomi
• Experience using Microsoft ADF
• Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes
• Experience leveraging Microsoft Data Factory to export data between systems
• Experience with keeping systems in sync using Data Factory tools
• Experience with Azure Data Factory
• Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate
• Experience with Azure DevOps or Git (preferred) or TFVC
• Experience with Functions and connecting Azure services using Managed Identities (a plus)

Benefits

Remote position that can be located anywhere in the US, UK, Australia or Canada