Implementation Manager

Summary

Join Assignar, a mission-led cloud-based construction tech startup, as an Implementation Manager! You will facilitate customer onboarding, ensuring a seamless transition to the Assignar platform and driving customer adoption and retention. This role requires strong project management and communication skills, along with the ability to manage multiple complex implementations. You will work cross-functionally with various teams and receive comprehensive training. The position offers a competitive salary, flexible PTO, comprehensive health benefits, 401k, paid parental leave, employee stock options, and professional development opportunities. The role is remote, with the option to work from Denver with a few days in the office.

Requirements

• 2–5 years of experience in SaaS onboarding, implementation, or project management
• Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels
• Strong project management skills with the ability to manage multiple implementations, set expectations, and drive outcomes
• A proactive approach to customer engagement and risk management, ensuring customers remain on track throughout onboarding
• A data-driven mindset with experience tracking customer progress and success metrics
• Ability to thrive in a fast-paced, evolving startup environment
• Experience working cross-functionally with Sales, Customer Success, and Product teams
• Experience training customers on a B2B SAAS product
• Familiarity with tools such as Salesforce, Confluence, Slack and G-suite

Responsibilities

• Own and manage new customer implementations, ensuring successful onboarding and customer adoption
• Run new customer Kickoff Calls within 5 business days of sale
• Configure customer environments, migrate data, and understand business workflows
• Deliver structured training sessions to drive feature adoption and product confidence
• Proactively monitor onboarding progress and escalate risks when necessary
• Maintain a weekly cadence of training with customers during the onboarding phase
• Develop expert knowledge of Assignar, including system integrations and reporting capabilities
• Educate customers on self-service support options
• Submit product feedback to the Product Team and advocate for customer needs
• Ensure a seamless transition between Implementation and Customer Success teams
• Maintain detailed customer notes and status updates in Salesforce & Dock
• Conduct post-implementation check-ins to ensure ongoing customer success

Preferred Qualifications

• Experience in the ConTech and/or AEC field, with an understanding of their unique challenges and opportunities
• Experience developing onboarding resources and improving onboarding processes

Benefits

• Flexible PTO
• Company subsidized medical, dental, and vision plans There is a 100% paid employee-only option!
• Assignar contributes $100/month towards HSAs
• 401(k) Plan
• 11 Paid Holidays
• Paid Parental Leave
• Employee Stock Options
• Up-skill training opportunities, coaching, and training
• At least 1 annual get-together with the whole US team (usually around the holidays)