Implementation Manager

Summary

Join WorkRamp as an Implementation Manager and become a key member of the Implementations Team, serving as the primary contact for new customers during onboarding. You will guide customers through the WorkRamp platform, providing training and support to achieve their business goals. This role involves overseeing the onboarding process for a portfolio of customers, consulting on their business needs, and managing the implementation process. Success in this position requires strong communication, project management, and problem-solving skills within a fast-paced, remote-first environment. If you are passionate about delivering exceptional customer experiences and thrive in a collaborative setting, this opportunity is ideal for you.

Requirements

• 2-3 years of experience as an Implementation Specialist
• Previous experience in enterprise SaaS
• Outstanding communication and project management skills
• Flexible mindset with a #oneteam attitude
• Self-starter with an interest in building out new processes and the ability to adapt in a fast-paced startup environment
• Comfortable working towards and being rewarded on performance-based metrics
• Strengths include multi-tasking, prioritization, attention to detail, and organization
• Bachelor’s Degree or equivalent work experience
• Located in Eastern time zone

Responsibilities

• Oversee the entire onboarding process of a rotating portfolio of 20-25 customers, from contract close through the completion of their implementation
• Consult with customers on their business goals and priorities and translate them into an implementation plan that will provide initial value in a timely fashion (typically 60 days)
• Project manage the implementation process working with internal and external stakeholders (clients), as needed
• Guide customers to on-demand product training and educate customers live to ensure that the client is getting the maximum value from the platform
• Motivate customers to move along project milestones quickly in order to reach ROI in a timely manner
• Track on implementation program status weekly using prescribed tools, highlighting any barriers to success and proposing mitigation strategies
• Collaborate with the product team to validate product features and provide insights to help shape roadmap
• Ensure all account issues are quickly resolved
• Work with the Support Team to ensure new implementations are supported with adequate customer service
• Suggest additional WorkRamp services and use cases as you work through projects

Benefits

• Fully Remote - Work from anywhere in the US
• Paid time off, sick time, & 12 company-wide holidays
• Paid parental leave to support you and your family
• Equity
• Full healthcare coverage
• 100% paid short-term & long-term disability insurance, plus life insurance
• Stipend for remote work setup & DeskPass account
• 401K
• Employee Assistance Programs & access to well-being benefits including: One Medical and Wellhub+ (formerly Gympass)