SaaS Implementation Manager

Summary

Join our team as a SaaS Implementation or Integration Manager in Bangalore (remote, US shift) and lead a team of Implementation Managers & Consultants. You will drive the implementation strategy of our SaaS-based integration platform, ensuring seamless execution and high customer satisfaction. This role demands strong leadership, stakeholder management, and deep understanding of enterprise software, SaaS, and system integrations. You will oversee end-to-end implementation, collaborate with cross-functional teams, and act as a key escalation point for implementation issues. Success in this position requires proven team management, escalation handling, and workflow optimization skills.

Requirements

• 8+ years of experience in SaaS product implementation and enterprise software solutions
• Expertise in Salesforce & Microsoft Dynamics customization and integration
• Hands-on experience with ERP Systems like QuickBooks, NetSuite, Business Central, and F&O
• Strong knowledge of ETL, Integration, and SQL for data transformation and migration
• Experience working with global customers and C-suite stakeholders
• Proven ability to manage teams, handle escalations, and optimize implementation workflows
• Excellent communication, analytical, and problem-solving skills

Responsibilities

• Lead, mentor, and manage the Implementation Team to ensure successful project delivery
• Oversee end-to-end SaaS product implementation, ensuring smooth onboarding and adoption
• Collaborate with cross-functional teams to align project expectations and drive efficiency
• Conduct Kick-off Meetings, project reviews, and risk mitigation strategies for smooth execution
• Act as a key escalation point for implementation-related issues, ensuring timely resolution
• Develop and enhance implementation strategies, processes, and best practices
• Ensure excellent product utilization before transitioning clients to the support team