Implementation Manager

Summary

Join Inato, a leading Tech for Good company revolutionizing clinical research, as an experienced Implementation Manager - Enterprise Solutions. You will play a pivotal role in accelerating tech adoption and enhancing the effectiveness of our enterprise-level customers. This involves developing and implementing customer activation strategies, managing enterprise rollouts, and acting as an internal implementation partner. Success in this role requires strong collaboration with internal teams and a proven track record in change management within the clinical trial sector. The ideal candidate will possess exceptional communication and leadership skills, along with a data-driven approach to problem-solving. Inato offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 5–10 years of experience in customer activation, tech adoption, or implementation roles within large pharmaceutical companies - specifically, clinical trial sectors
• Experience working in or with tech companies specializing in clinical trials or consulting firms
• Proven track record in designing and executing change management initiatives, with the ability to influence at all levels of an organization
• Exceptional ability to engage with leadership, facilitate discussions, and translate complex strategies into actionable plans
• Experience working across product, sales, marketing, and project management teams to achieve shared goals
• Ability to assess customer challenges, develop data-driven solutions, and demonstrate measurable results

Responsibilities

• Develop and implement customer activation strategies tailored to enterprise-level clients, ensuring seamless tech adoption and optimal engagement across various teams
• Build and execute cohesive launch strategies within customer organizations, considering nuances in processes and structures
• Act as an internal implementation partner, working closely with client stakeholders to identify priorities, create roadmaps, and align on success metrics
• Collaborate with internal teams, including project management, product, sales, and marketing to drive alignment and ensure smooth execution of customer programs
• Lead change management initiatives to ensure customers adapt to new systems, workflows, and tools effectively, minimizing resistance and maximizing adoption
• Partner with key accounts to understand their unique needs, implement tailored solutions, and strengthen long-term relationships
• Develop and provide training and resources to customer teams to ensure proficiency and engagement with our solutions
• Establish feedback loops to capture customer insights, monitor progress, and continuously refine activation strategies

Benefits

• 6 weeks vacation
• 9 holidays + 4 floating holidays
• 16 weeks of paid maternity leave
• Comprehensive health insurance
• Competitive salary & equity