Implementation Manager

Summary

Join BuildOps as our Implementation Manager and become an early member of our remote-friendly customer experience team. Your primary focus will be onboarding customers onto the BuildOps platform, communicating its value, and ensuring successful deployments. You will manage activation numbers, deliver performance reports, and collaborate across teams. This role requires strong communication, analytical, and problem-solving skills, along with experience deploying B2B SaaS solutions. We offer a competitive salary, stock options, a comprehensive benefits package, unlimited paid time off, and flexible work schedules.

Requirements

• At least 3 years experience deploying B2B SaaS solutions to customers
• Ability to work both independently and in a strong team environment
• Insatiable passion to exceed customer expectations
• Excellent analytical abilities to grasp the key points from complicated details
• Must be able to multi-task, work in high-paced and deadline-driven environment
• Proven track record of solving complex problems
• Extremely detail-oriented, analytical, and methodical
• Must be able to effectively communicate with external customers and internal business partners through all means of communication channels
• Excellent English oral and written communication skills
• Must be able to travel to US

Responsibilities

• Ensure all deliverables for activations are achieved on time and to the satisfaction of customers
• Consistently review business process results to drive continued improvement in our initial engagements with customers
• Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty
• Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems
• Facilitate meetings and give product demonstrations to internal and external stakeholders
• Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation
• Create and maintain documentation of team processes and procedures
• Meet revenue goals by managing activation numbers, delivering regular performance reports, managing capacity and scheduling, leading process and project related initiatives, working with the customer success team to troubleshoot issues, and building trusted relationships with customers

Preferred Qualifications

• You have tech start-up experience
• You have experience in and around the speciality contractor or construction world
• CPA-level or equivalent knowledge of Accounting concepts and systems (i.e. Quickbooks)
• Familiarity with Salesforce, JIRA, Slack, Confluence, and Monday
• Comfortable with any type of programming language, especially JavaScript

Benefits

• Competitive salary and stock options
• A comprehensive benefits package
• Unlimited paid time off
• Flexible and hybrid work schedules
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers