Implementation Manager

Summary

Join Cohere Health's Implementation Team as an Implementation Manager and play a pivotal role in onboarding new clients and expanding into new markets. You will own the end-to-end implementation process, working closely with client teams and internal stakeholders. This customer-facing role requires strong project management skills, excellent communication, and a deep understanding of the healthcare industry. You will develop and refine implementation best practices, creating a repeatable model for future clients. Success in this role demands a start-up mindset, adaptability, and the ability to thrive in a fast-paced environment. Cohere Health offers a competitive salary and benefits package.

Requirements

• Bachelor's Degree (BA/BS)
• 4-6 years of experience in healthcare
• Experience working with health plans on implementations
• 25% travel flexibility
• Exceptional communication and interpersonal skills, with demonstrated experience in customer facing roles
• High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks
• Organized and detail-oriented with demonstrated success running an implementation, including project plan definition through execution
• Intellectually curious, able to self-start solution discovery (exhibits owner mentality)
• Prior experience and high level of comfort working in PowerPoint (including storytelling via slides), Microsoft Project, Excel, SmartSheet, or another project management tool

Responsibilities

• Own overall implementation from end to end, both internally and externally with client teams
• Assist teams in moving from pitch to close by serving in an internal project management capacity
• Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
• Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
• Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Track and report on implementation progress and key risks and issues
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

Preferred Qualifications

• Consulting experience
• Fast paced startup experience and ability to quickly ramp up and work with cross functional teams
• Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends

Benefits

• Health insurance
• 401k
• Bonus