Enterprise Implementation Manager

Summary

Join Altium as an Enterprise Implementation Manager (EIM) and ensure customer success with Altium's Enterprise solutions. You will guide customers through the implementation process, leveraging your project management skills and deep product knowledge. The EIM is a key liaison between sales, customer success, and R&D, resolving issues and driving customer adoption. This role requires strong communication, strategic thinking, and the ability to build excellent customer relationships. You will work with account managers to reduce churn and promote client expansion. Success in this position hinges on your ability to influence internal and external stakeholders and advocate for the customer.

Requirements

• Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
• Ability to engage customer at business level, drive alignment, and execution
• Ability to be highly effective in a matrix management organization
• Excellent communication skills, both written and verbal
• Able to travel 30%

Responsibilities

• Work with Account Managers, Solution Architects and other EIMs on training, guiding, and coaching customers through the myAltium engagement process
• Project management of the Implementation and ensure the customer’s ongoing success post deployment
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES
• Serve as the post-sale point of contact for customers during AES implementation
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer
• Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support)
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business
• Build excellent customer relationships, and influence them to adopt recommended best practices
• Work with Account Managers to reduce churn, and enable client expansion, renewal and retention
• Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities

Preferred Qualifications

Experience with PCB ECAD Library/component management, PLM, and databases desirable

Benefits

• Medical, Dental, Vision Plans and HSA and FSA accounts
• Basic Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Employee referral and employee-of-the-month programs
• Home internet allowance
• Professional development support
• Free lunch, snacks, and drinks in the office
• Free parking