Field Implementation Manager

Summary

Join HST Pathways as a Field Implementation Manager and serve as the on-site expert during EMR software implementations. You will provide hands-on support, deliver end-user training, and ensure seamless alignment between our software and clinical workflows. This role requires strong communication skills, clinical or healthcare background, and the ability to travel up to 75%. You will work in a fast-paced environment, collaborating with clinical staff and other teams. The ideal candidate is passionate about empowering staff through technology and education. HST Pathways offers a remote work environment with various benefits.

Requirements

• Bachelor's degree preferred
• Experience with formal training
• 2–3 years of experience in software implementation, training, or EMR support
• Strong understanding of Ambulatory Surgery Center workflows or outpatient healthcare operations
• Excellent verbal and written communication skills, with the ability to train and support adult learners effectively
• Organized, adaptable, and able to work autonomously in a fast-paced environment
• Proficient in Microsoft Office and familiarity with Salesforce or similar tools
• Willingness and availability to travel up to 75% of the time (typically 3 out of 4 weeks per month during assigned go-lives)

Responsibilities

• Serve as the on-site clinical liaison during go-lives, bridging the gap between software functionality and clinical/nursing workflows
• Provide real-time support to clinical staff during go-lives, including answering questions, troubleshooting, and reinforcing training in the moment
• Conduct micro-trainings or refreshers on-site as needed, based on observed workflow gaps or user confidence
• Assist in gathering and documenting feedback from clinical end users to inform future training, configuration, and product enhancements
• Identify and escalate workflow or configuration issues to the Implementation or Project Team for rapid resolution
• Standardize best practices across facilities, especially around documentation, assessments, and task workflows to ensure consistency and efficiency
• Participate in pre-go-live site readiness reviews, assisting with onsite assessments to confirm workflow, hardware, and configuration preparedness
• Lead post-go-live wrap-up sessions, capturing lessons learned and outstanding items for follow-up
• Deliver engaging, role-based classroom, virtual, and onsite training sessions for facility super users, administrators, office managers, clinical staff, and physicians
• Facilitate center build activities and database configuration aligned with implementation goals and workflow design
• Track project activities using Rocketlane, Salesforce, and ticketing systems; ensure timely submission of documentation and deliverables
• Remain current on product updates, release notes, and HST Pathways best practices to maintain subject matter expertise
• Assist in updating internal curriculum and knowledge base content to support product evolution and training scalability
• Other duties as assigned

Preferred Qualifications

Clinical or healthcare background strongly preferred (e.g., RN, LPN, Surgical Tech, Clinical Educator)

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance