InStride is hiring a
Implementation Manager

Summary

Join InStride as an Implementation Manager to lead Corporate and Academic Partners through onboarding experiences and partnership expansions. This role requires a deep understanding of partnership onboarding and operations, independent leadership, relationship management, process development, and scaling.

Requirements

• Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience
• Experience with large Software-as-a-Service deployments, including digital transformation initiatives
• Able to define, scale and improves processes while maintaining strong client relationships
• Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail
• Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies
• Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
• Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
• Excited by the challenge of building a world-class business that has a meaningful impact on society
• High EQ, comfort with ambiguity and a “no job too small” startup mentality

Responsibilities

• Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations
• Work closely with Product Management and Engineering teams to ensure alignment on the execution of the roadmap
• Advocate for partners and their learners as InStride evolves its processes and product functionality
• Lead the end-to-end onboarding and expansion experience for corporate and academic partners
• Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience
• Ensure that each partner receives the right level of support, bridging the gap between sales and program growth
• Continuously seek opportunities to accelerate and improve the implementation process
• Build and maintain relevant documentation and materials to support internal and external teams
• Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices
• Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution

Benefits

• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits