Remote Implementation Manager

Summary

Join our remote-friendly customer experience team as an Implementation Manager, helping communicate the value of BuildOps to customers, onboarding them onto the platform, and driving collaboration across teams for successful deployments.

Requirements

• Bachelor’s degree or higher from top university required
• At least 3 years experience deploying B2B SaaS solutions to customers
• Ability to work both independently and in a strong team environment
• Insatiable passion to exceed customer expectations
• Excellent analytical abilities to grasp the key points from complicated details
• Must be able to multi-task, work in high-paced and deadline-driven environment
• Proven track record of solving complex problems
• Extremely detail-oriented, analytical, and methodical
• Must be able to effectively communicate with external customers and internal business partners through all means of communication channels
• Excellent English oral and written communication skills

Responsibilities

• Ensure all deliverables for activations are achieved on time and to the satisfaction of customers
• Consistently review business process results to drive continued improvement in our initial engagements with customers
• Work closely with the sales team to understand customer expectations in order to craft an amazing deployment experience that will drive customer satisfaction and loyalty
• Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems
• Facilitate meetings and give product demonstrations to internal and external stakeholders
• Perform user acceptance testing on new workflow, scripts, or solutions prior to implementation
• Create and maintain documentation of team processes and procedures

Benefits

• Competitive salary and stock options
• A comprehensive benefits package
• Unlimited paid time off
• Flexible and hybrid work schedules (this particular role can be remote)
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers