Remote Senior Implementation Manager

Summary

Join Sword Health, a mission-driven company aiming to free two billion people from pain, as a Senior Implementation Manager, Health Plans. This role involves delivering high-quality onboarding experiences for health plan customers, managing implementations, and scaling the experience as the company grows.

Requirements

• 5+ years experience managing implementations or a similar operational function in client-facing capacity, specifically managing health plans or working at a health plan
• Deep knowledge of health plans and/or employer benefits space (you understand HIPAA)
• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
• Excellent interpersonal and communication skills, including delivering presentations and persuading both upper management and less-experienced team members
• High responsiveness and resourcefulness - ability to quickly develop and implement creative solutions
• Ability to simultaneously lead long term strategic planning as well as day-to-day tactical initiatives
• Ability to effectively operate in fast-paced, high growth environments

Responsibilities

• Own all aspects of Sword’s new customer implementation process - from sales handoff through launch and transition to our CSM team
• Work in tandem with Customer Success, Marketing  and customers teams to align on strategies to effectively engage customer populations
• Maintain and increase extremely high implementation satisfaction scores
• Develop our project management processes for implementations including project plans, milestones/deliverables, risk mitigation strategies, communication standards and more
• Help serve as an executive sponsor externally, building relationships and resolving issues and challenges that arise during the implementation process
• Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals

Preferred Qualifications

• Critical thinking / problem solving skills
• Proficiency with Salesforce
• Ability to quickly learn internal configuration tools

Benefits

• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family