Implementation Manager

Summary

The Implementation Manager, Operations at Restaurant365 is responsible for leading and overseeing end-to-end new client implementations. The role requires great project management, training, and teamwork skills, a background in restaurant management, strong technical aptitude, effective communication skills, and previous implementation or project management experience. The position offers a salary range of $66,560-$70,000 per year, comprehensive medical benefits, 401k + matching, equity option grant, unlimited PTO, wellness initiatives, and occasional travel may be required.

Requirements

• Background in restaurant management
• Flexible and adaptable based on the needs of the client and internal team
• Critical thinking and advanced problem-solving skills
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• Ability to prioritize and manage a pipeline of projects
• Love to problem-solve
• A passion for helping people get the most out of technology
• Prowess for conflict resolution

Responsibilities

• Manage multiple implementation projects
• Create, track progress and update project plans
• Setup and configure the Operations modules of the R365 platform to meet the unique needs of the customers
• Train customers to be self-sustaining on the R365 platform
• Contribute to ongoing process documentation
• Become a guru of all operations related features and processes in R365 software
• Manage the full project lifecycle from kick-off to transition to Support and Customer Success
• Provide industry /restaurant best practices, and solution expertise to customers and other team members
• Act as liaison between customers, product managers, and executive management to provide feedback on new accounting feature developments
• Partner with the Accounting Implementation Coach to ensure a smooth and complete project
• Deescalate customer issues effectively and respectfully
• Generate excitement and recognition of product value with clients
• Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout
• Collaborate with the sales team during the sales cycle on client discovery for large scale clients to ensure proper planning

Preferred Qualifications

• Previous implementation or project management experience preferred
• Previous experience working with other inventory management platforms in the restaurant/hospitality environment preferred

Benefits

• Salary range of $66,560-$70,000 per year
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives