Implementation Manager

Summary

Join Shopmonkey's Best-in-Class Implementation Team and revolutionize the automotive industry with 5-star customer service. This full-time, contracted position offers the opportunity to serve as the main customer contact during implementation, deliver top-tier support, train customers, coordinate deliverables, and develop customized solutions. The ideal candidate possesses 2+ years of relevant experience (preferred), exceptional communication and project management skills, and thrives in a dynamic startup environment. Shopmonkey provides a supportive work environment and offers comprehensive benefits, including health and wellness perks, generous time off, and opportunities for giving back.

Requirements

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly and informative communication style
• Fluent in both English and Spanish
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor’s degree preferred)

Responsibilities

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

Preferred Qualifications

• Are familiar with a SaaS business models and tools
• Have a true appreciation for cars and/or are familiar with the automotive industry

Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts