Implementation Manager

Summary

Join GoodShip, a leading freight orchestration and procurement platform, as an Implementation Manager. Partner with Account Executives to design technical solutions, lead proof-of-concept implementations, and ensure seamless transitions from sales to successful implementation. This high-ownership role blends technical execution, storytelling, and real-world impact, requiring collaboration across teams. You will drive sales velocity through technical excellence, manage pre-to-post sales continuity, and translate complexity into confidence for clients. The ideal candidate possesses 4+ years of experience in technical implementation within B2B SaaS, a deep understanding of freight operations, and strong communication skills. GoodShip offers competitive salary, equity, 100% employer-paid health benefits, unlimited PTO, winter break, and a fully remote work environment.

Requirements

• Brings 4+ years of experience in technical implementation, solutions engineering, or pre-sales consulting in B2B SaaS
• Has exposure to post-sale delivery and technical scoping in customer-facing roles
• Deep understanding of freight operations and data flows within the transportation industry
• Equally comfortable writing SQL, building dashboards, and helping close a complex deal
• Advanced Excel skills and the ability to build compelling business cases on the fly
• Clear and confident communicator with strong presentation skills—able to speak both technically and commercially
• Operates with urgency, precision, and attention to detail in high-stakes sales environments
• 3+ years in pre-sales engineering, solutions consulting, or technical implementation at a SaaS company
• Proficiency in SQL and Excel; comfortable demoing live in front of customers
• Experience with relational databases and cloud platforms (e.g. AWS, GCP)
• Strong project management skills; able to manage multiple concurrent sales and onboarding efforts
• Excellent written and verbal communication skills, with executive presence
• Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field (or equivalent experience)

Responsibilities

• Drive Sales Velocity Through Technical Excellence
• Act as the technical lead in enterprise sales cycles, articulating GoodShip’s value through data and solution design
• Lead tailored proof-of-concept (POC) implementations that demonstrate value and accelerate deal closure
• Build technical solution designs aligned with prospect goals, and present them with confidence and clarity
• Serve as the trusted advisor to prospects—helping them visualize their ideal future state with GoodShip
• Own Pre-to-Post Sales Continuity
• Manage handoffs from sales to implementation, ensuring zero momentum loss post-close
• Translate pre-sale technical discovery into post-sale implementation roadmaps
• Retain ownership of strategic accounts through onboarding to ensure value delivery
• Develop reusable demo environments and POC frameworks that reduce friction in the sales cycle
• Translate Complexity Into Confidence
• Transform messy prospect data into polished platform use cases during POCs
• Perform rapid root-cause analysis to overcome technical objections
• Implement data validation processes to showcase platform strength and reliability
• Document technical requirements during sales to ensure successful downstream implementation

Preferred Qualifications

Transportation or logistics experience strongly preferred

Benefits

• Competitive salary and meaningful equity in GoodShip
• 100% employer-paid health benefits
• Unlimited PTO
• Winter break during the December holidays
• Fully remote work environment