Benefits Implementation Manager

Summary

Join Deel, a rapidly growing SaaS company revolutionizing global talent connection, as a Client Onboarding Manager. You will be the primary point of contact for clients, guiding them through the onboarding process and ensuring long-term success. This role demands strong project management skills, a deep understanding of US payroll benefits administration, and the ability to translate client needs into actionable plans. You will lead the configuration of benefits administration modules, conduct quality assurance testing, and provide comprehensive training. Furthermore, you will offer ongoing support, addressing client inquiries and staying informed about regulatory changes. This position requires a minimum of 5 years of experience in benefits administration and a deep understanding of US payroll benefits administration processes and compliance requirements. Deel offers a competitive compensation package and benefits.

Requirements

• Minimum of 5 years of experience in benefits administration, preferably in a client-facing role
• Deep understanding of US Payroll benefits administration processes and compliance requirements
• Proficiency in utilizing benefits administration software platforms
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders
• Strong analytical and problem-solving abilities, with a keen attention to detail
• Ability to manage multiple projects simultaneously and prioritize tasks effectively

Responsibilities

• Collaborate with clients and their brokers to collect detailed requirements regarding benefits policies, rate structures, and eligibility rules
• Conduct a thorough analysis of client needs and translate them into actionable implementation plans
• Assist clients in preparing necessary documentation and data for a smooth transition to our benefits administration system
• Lead the configuration and setup of benefits administration modules according to client specifications
• Conduct quality assurance testing to ensure accurate implementation and functionality of configured benefits modules
• Provide comprehensive training to clients on navigating and utilizing our benefits administration platform effectively
• Assist clients during annual Open Enrollment periods, ensuring timely and accurate updates to benefits offerings and enrollment processes
• Address short-term reporting requirements and ad-hoc requests from clients related to benefits administration
• Stay informed about regulatory changes and industry trends impacting benefits administration, and proactively advise clients on compliance matters
• Focus specifically on benefits administration for US Payroll, ensuring clients adhere to relevant regulatory requirements and best practices
• Stay abreast of changes in US healthcare laws, tax regulations, and other relevant policies affecting benefits administration

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access