Implementation Manager & Solutions Engineer

Summary

Join Symplicity's BR team as an Implementation Manager and contribute to the growth of our business in Brazil. You will provide exceptional service and support to clients, ensuring successful software onboarding and system launches. Responsibilities include training clients on software usage, advising on system setup, and managing multiple projects. The ideal candidate possesses at least two years of experience in software implementation and training, excellent communication skills, and strong project management abilities. Symplicity offers a competitive salary and a comprehensive benefits package, including health and dental insurance, meal and food benefits, wellness programs, and professional development opportunities.

Requirements

• At least 2 years of proven experience conducting training in software usage to end users and implementing software on onboarding processes, preferably in SaaS companies
• Excellent didactics and experience with different teaching and training methods, potentializing the knowledge transfer to the end user
• Strong oral / written communication, analytical and organizational skills (Portuguese & English)

Responsibilities

• Provide outstanding service and support the clients to positively promote the vision, mission, and brand of Symplicity
• Onboard clients by teaching Symplicity's software
• Provide advice regarding the best way to set up their school-specific requirements within the system
• Collect all necessary data and information to prepare schools for a successful system launch
• Plan and execute system implementations with all new clients
• Gather implementation requirements and provide guidance on aligning system deployment based on clients’ desired goals and outcomes for employability and career services
• Conduct "train-the-trainer" style working session on basic product functionality, including but not limited to system overview, tools, and/or advanced modules
• Consult with client regularly on best practices for implementation and configuration
• Identify and propose creative configurations when default system functionality doesn’t match client’s stated expectations
• Be responsible for the onboarding of assigned new clients from kickoff to adoption and serve as the new clients’ primary contact through all onboarding
• Establish ownership of project tasks, ensure that team members have the skills and tools necessary to complete assigned tasks
• Analyze client requirements to develop appropriate training, scheduling, and customization strategies
• Conduct technical discussions on integration, APIs, and other configurations in order to align product and deployment needs to best serve the customer

Preferred Qualifications

• Desirable technical experience with software, mainly data integration and authentication methods
• Desirable experience and knowledge in Project Management
• Desirable knowledge of systems aimed at Higher Education Institutions

Benefits

• Health Insurance (Bradesco Saúde): National coverage with a private room, extendable to dependents. Monthly discount of R$ 100.00
• Dental Insurance (Caixa Odonto): Monthly discount of R$ 22.28 (Alfa plan) or R$ 89.53 (Delta plan), with R$ 15.00 reimbursement per consultation. Coverage for consultations, surgeries, orthodontics, and more, with eligible dependents
• VR/VA - FlashCard (R$ 900.00 ): Meal and food benefit (R$ 610.00 ) and flexible benefit (R$ 290.00 ), with R$ 1.00 monthly discount. Credit released on the 1st day of each month
• Wellhub (Gympass): Access to a platform offering resources for health and well-being, extendable to spouses and children
• Workplace Gymnastics : Exercises at work to improve physical health and ergonomics
• English Program : Classes to develop language skills and promote team interaction
• Birthday Off : A day off during your birthday month to relax and enjoy your special day
• Global Experience : Opportunity to collaborate with Symplicity teams worldwide, fostering diverse experiences
• Educational Assistance : Financial support for educational investments, subject to leadership approval
• Work Environment : A modern office with top-notch equipment, leisure areas, and no dress code
• Company Culture : A collaborative, innovative, and inclusive environment that values diversity, respect, and autonomy