Implementation Project Manager

Summary

Join ButterflyMX as a self-motivated temporary employee to ensure timely and accurate completion of key aspects of the client implementation process. You will coordinate with cross-functional teams to update project status and information. Your goal is to maintain accurate and current project records. This role involves validating project data, defining next steps, managing schedules and communications, and coordinating invoicing. You will communicate with internal departments and customers to ensure a smooth client experience. The position requires experience in a customer-facing role and a foundational understanding of project management.

Requirements

• Up to 1+ years of relevant work experience in a customer-facing role
• Foundational understanding of Project Management fundamentals
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC

Responsibilities

• Serve as the point of contact for internal teams regarding project backlog
• Validate project data with customers and/or partner installers to ensure accurate details and status to set up the project
• Define actionable next steps for projects while involving, aligning and managing relevant stakeholders across teams
• Maintain implementation project tracking record - update and track project details, and project is in Implementation Project Manager’s workflow for completion
• Prioritize work queues to ensure projects and communications are progressing
• Manage schedules, activities, and communications with cross functional teams
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects