Implementation Project Manager

Summary

Join Emi Labs' Implementation team as an Implementation Project Manager and oversee the successful implementation of the Emi product for our customers. You will lead the entire implementation process, using your organizational, communication, and problem-solving skills to harmonize stakeholders and balance priorities. Work alongside internal teams (Sales, Tech, Product, CX) and clients to build the best platform for their recruiting strategies. This role requires managing projects and relationships with big companies, implementing software solutions, and leading cross-functional teams. Emi Labs offers a competitive salary in USD, stock options, flexible remote-first work culture, vacation time, holiday season off, wellness programs, English classes, and an internal library.

Requirements

• Relevant work experience managing projects and relationships with big companies, ideally implementing software solutions with enterprise accounts
• Minimum of 4 years of project management experience, focusing on implementation projects for software solutions in enterprise accounts. Excellent written and verbal communication skills in Spanish and English; native is a plus
• Experience leading projects with cross-functional teams and coordinating multiple clients
• Project management skills, technical expertise, and strong communication abilities to ensure projects are delivered on time, within scope, and to the satisfaction of stakeholders
• Strong analytical and problem-solving skills to address project challenges and drive solutions
• Demonstrated leadership abilities to motivate teams, resolve conflicts, and drive project success
• Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty

Responsibilities

• Communicate with the sales representatives to gather all necessary information about the deal and fully understand the project's scope and expectations
• Establish close relationships with champions to build their trust in our product and expertise
• Develop detailed and realistic project plans, timelines, and resource allocations
• Monitor project progress, anticipate risks, and implement mitigation strategies
• Coordinate tasks across cross-functional teams, including product, engineering, and customer success
• Ensure the successful implementation of Emi's solution in alignment with their business case, pains, goals, and expectations
• Guarantee the completion of the project within the agreed-upon timeline with the client while staying within the budget and providing the highest possible value
• Collaborate with internal teams (Sales, Tech, Product & other CX teams) in a joint effort to comply with project milestones
• Maintain clear and consistent communication with internal and external stakeholders
• Improve our actual Implementation process to get better results every day and be able to measure them through KPIs
• Analyze and present insights into the real-time results of each implementation
• Participate and help build the company’s inclusive and people-driven culture

Preferred Qualifications

• Scrum, Agile, or any Project management certification is a plus
• Persistence and a whatever-it-takes approach to ensure that your project and team are successful
• Extreme curiosity, a bias for action, and an appetite for learning and growth
• Thoughtful, with strong attention to detail and the ability to see the big picture
• Experience working with international companies is a plus, particularly in Mexico and the United States

Benefits

• Competitive salary: Salaries paid in USD
• Stock Options: Stock Options Package as part of your compensation package
• Flexible remote-first work culture. We work towards goals*
• Vacations: 3 weeks of vacation
• Holiday season: Week off between Christmas and New Year's Eve
• Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Classes: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime