Remote Implementation Project Manager

Summary

Join our Implementation Team at Emi Labs and lead the implementation of our platform for enterprise clients, working closely with customers to ensure alignment with their unique requirements.

Requirements

• +4 years of project management experience, focusing on implementation projects for software solutions in enterprise accounts
• Excellent written and verbal communication skills in Spanish and English; native is a plus
• Experience leading projects with cross-functional teams and coordinating multiple clients
• Project management skills, technical expertise, and strong communication abilities to ensure projects are delivered on time, within scope, and to the satisfaction of stakeholders
• Strong analytical and problem-solving skills to address project challenges and drive solutions
• Demonstrated leadership abilities to motivate teams, resolve conflicts, and drive project success
• Scrum, Agile, or any Project management certification is a plus
• Persistence and a whatever-it-takes approach to ensure that your project and team are successful
• Extreme curiosity, a bias for action, and an appetite for learning and growth
• Thoughtful, with strong attention to detail and the ability to see the big picture
• Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty

Responsibilities

• Understand our client’s problems fast and even deeper than they do, to design a platform that adds more value for them
• Establish the first close relationship with end-users and champions to gain their trust, drive early adoption, and get insights
• Ensure the successful implementation of Emi's solution in alignment with their business case, pains, goals, and expectations
• Guarantee the completion of the project within the agreed-upon timeline with the client while staying within the budget and providing the highest possible value
• Collaborate with internal teams (Sales, Tech, Product & other CX teams) in a joint effort to comply with project milestones
• Improve our actual Implementation process to get better results every day and be able to measure them through KPIs
• Analyze and present insights into the real-time results of each implementation
• Participate and help build the company’s inclusive and people-driven culture

Benefits

• Competitive salary: Salaries paid in USD
• Stock Options: Stock Options Package as part of your compensation package
• Flexible remote-first work culture. We work towards goals*
• Vacations: 3 weeks of vacation
• Holiday season: Week off between Christmas and New Year's Eve
• Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Classes: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime