Implementation Project Manager

Summary

Join FSI, a leading provider of CMMS software for healthcare, as an Implementation Project Manager. You will play a crucial role in supporting customers, conducting training, and ensuring successful software implementations. This remote position requires strong project management skills, experience with CMMS software, and a deep understanding of healthcare regulatory standards. You will lead implementations, troubleshoot technical issues, and build strong customer relationships. The ideal candidate possesses a passion for improving healthcare through technology and a proven ability to manage multiple projects simultaneously. FSI offers a competitive salary and the opportunity to make a significant impact in the healthcare industry.

Requirements

• A passion for improving healthcare through technology
• 3+ years of technical/implementation project management experience ideally focused on Enterprise applications, including experience managing the integration of software into complex environments
• 3+ years of Healthcare Industry experience, preferably including at least some time inside a Health System or Hospital
• 3+ years of CMMS administration experience
• Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.)
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction
• 4-year degree or equivalent work experience
• Demonstrated ability to build strong, trusted relationships with colleagues

Responsibilities

• Lead large and medium-sized customers through successful implementations and launches
• Motivate customers to complete implementation successfully by ensuring they are tracking against optimal timelines
• Set customers up for long-term success by driving the value of FSI solutions through implementation, helping them navigate and overcome roadblocks
• Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer-reported application and technical issues for the CMS application, CMS Mobile, and other CMMS applications as needed
• Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary
• Serve as a trusted adviser by advocating for client needs and product requests to FSI’s internal support, product, engineering, and sales teams
• Partner with internal teams to ensure a smooth transition for customers post-implementation
• Manage group initiatives directed at process and tools continuous improvement

Benefits

• Remote work
• Travel will be required
• The starting salary is expected to fall within the range of $80,000-$90,000