Implementation Project Manager

Summary

Join iRhythm as an Implementation Project Manager and lead the implementation of our EHR Integration & digital solutions services with health systems nationwide. This remote US-based role requires managing projects, leading customer calls, utilizing technical expertise to configure integrations, and ensuring successful go-lives. You will build and maintain relationships with internal and external partners, document customer needs, and assist the sales team. Success in this fast-paced role demands strong project management, technical, and communication skills, along with a collaborative spirit. iRhythm offers a competitive compensation package and excellent benefits.

Requirements

• Be an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment
• Have experience working with health systems and managing integrations or EHR project on either the health system or vendor side previously
• Have exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
• Have at least 3 years of integration experience with EHR’s
• Have significant knowledge of, and experience configuring, HL7 integration engine solutions (IRIS for Health/Intersystems or Mirth preferred, others are ok!)
• Have significant knowledge of HL7 and experience coding messages (i.e. ORM, ORU)
• Have experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions
• Have the ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
• Have significant experience with Microsoft Office and associated tools for project management
• Have at least 2 years of project management experience
• Have excellent communication and presentation skills
• Have proven success in working with health systems or providers in a strategic and consultative capacity, ideally including workflow consultation with customers and prospects
• Have a Bachelor’s degree or relevant experience in the healthcare field
• Be able to travel 10-20% of the time, as needed

Responsibilities

• Own the project management of an EHR Integration between a customer and iRhythm
• Lead internal calls & customer calls
• Own the success of the EHR integration between the customer & iRhythm
• Utilize technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows
• Support customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support
• Develop and maintain relationships with cross-functional partners and customers on a regular basis
• Collaborate internally and externally to understand the EHR integration opportunity, need, account readiness, and fit
• Document customer scope, workflows, and utilize best practices to bring projects to a successful outcome
• Assist sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls
• Develop and implement KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders

Preferred Qualifications

• Have experience with FHIR
• Have a strong understanding of the healthcare landscape

Benefits

• Competitive compensation package
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes