Implementation Project Manager

Summary

Join Granicus as a Project Manager and lead the execution of complex, mission-driven projects for public sector clients. You will own project scope, timeline, and budget, coordinating cross-functional teams to ensure exceptional customer service. Responsibilities include overseeing quality assurance, delivery, reporting, and contract compliance. Leverage company processes and tools for project execution and billing, while innovating to enhance service offerings. Serve as a trusted advisor to internal resources, customers, and partners, proactively anticipating client needs and guiding decisions based on data and best practices. Collaborate with sales, customer success, and other internal teams to pursue service opportunities and provide feedback to improve processes. Analyze customer satisfaction and enlist internal stakeholders to manage escalations within client organizations.

Requirements

• Minimum of 3 years of experience overseeing complex projects
• Experience managing projects and working with distributed/remote teams
• Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
• Enjoy managing simultaneous projects in a fast-paced environment
• Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
• Demonstrated project management experience, or any equivalent combination of education and work experience
• Proficient use of CRM solutions (Salesforce preferred)
• Proficient use of project management solutions
• Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
• Possess superior communication (oral and written) and analytical skills
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Manage complex mission driven projects for public sector clients
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings
• Provide expertise as a trusted advisor to internal resources, customers and partners
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand