Implementation Project Manager

Summary

Join WRS Health as a Project Manager to lead client onboarding and implementation. You will be the primary contact between internal teams and clients, ensuring alignment, meeting milestones, and setting practices up for success. Responsibilities include coordinating with internal teams, conducting kickoff meetings and training, and monitoring client progress. The role requires proven project management experience, excellent communication skills, and the ability to manage client expectations. Familiarity with CRM systems and experience in healthcare or SaaS is preferred. This is a remote, full-time independent contractor position with standard US business hours.

Requirements

• Proven experience in project management, client onboarding, or implementation roles
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with clients
• Strong presentation and facilitation skills, with experience leading client meetings and discussions
• Demonstrated ability to manage client expectations and communicate timelines, delays, and deliverables effectively
• Comfortable handling client concerns with professionalism, empathy, and proactive solutions
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously

Responsibilities

• Receive client endorsement from the Implementation Manager and review the newly created practice site, setup, and Vtiger account
• Coordinate with the Clinical Manager to align on the clinical setup of the practice
• Send an introductory email to the practice, including a kickoff meeting invite
• Conduct a 10–15-minute alignment call to review goals, clarify expectations, and confirm kickoff attendees
• Facilitate the kickoff meeting, conduct a practice analysis, and verify submitted onboarding form information
• Identify the training primer schedule, define next steps, and align on practice expectations
• Send a detailed recap email after the kickoff, including setup session schedule, user logins, and fax number
• Lead 15-minute milestone and project check-in meetings to track progress, resolve issues, and keep the practice aligned
• Attend training sessions facilitated by the Trainer to stay informed on client progress
• Conduct a post-live Q&A session and monitor the practice for 3 weeks to ensure a successful transition
• Endorse the practice to the Account Manager and inform the Implementation Manager once onboarding is complete

Preferred Qualifications

• Familiarity with CRM systems (e.g., Vtiger) is a plus
• Experience in healthcare, health-tech, or SaaS environments is a strong advantage

Benefits

• Remote - Full Time
• Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)