Implementation Project Manager

Summary

Join Higher Logic as an Implementation Project Manager and lead the implementation and deployment of our private white-label community software. You will be the primary point of contact for clients, ensuring high satisfaction through excellent service and efficient implementation. Responsibilities include managing multiple simultaneous projects, gathering client requirements, defining project deliverables, and providing user training. You will collaborate with various teams to resolve technical issues and improve processes. Success in this role requires strong project management skills, excellent communication, and a results-oriented approach. Higher Logic offers competitive compensation, comprehensive health benefits, and significant growth opportunities.

Requirements

• Bachelor’s degree in Information Systems Management, Computer Science, Business Administration or equivalent experience
• 2-4 years of project management, including multiple, simultaneous projects
• Experience in software environment required
• Excellent communication skills, both verbal and written
• Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets
• Self-motivated, willing and able to assume additional responsibilities on short notice
• Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals
• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers
• Strong organization skills to drive multiple, simultaneous implementations
• Strong commitment to accuracy and a high level of attention to detail
• Strong critical thinking and problem-solving skills
• Ability to work independently and unsupervised

Responsibilities

• Serve as the primary project manager to clients while coordinating multiple, simultaneous implementations of the Higher Logic product suite
• Work closely with sales staff and client stakeholders to collect client requirements post-sale
• Define, plan and implement the deliverables and tasks required for successful implementations, including resource determinations, schedules, and project implementation plans
• Share best practices and product knowledge with peers and novice team members
• Respond to customer inquiries via e-mail, telephone and in-person in a timely and professional manner
• Provide user training via the Web or on-site regarding the effective use of the software and best practices
• Work closely with the development and technical support to resolve technical product issues, and test new features, produce and maintain documentation, and report bugs
• Utilize a standard project management methodology to guide all projects in a consistent, organized and reliable manner
• Understand existing processes and recognize and propose process changes to improve quality, reduce costs and accelerate time lines
• Effectively communicate project expectations to internal and external project team members in a timely and clear fashion
• Elicit feedback from the client relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation

Benefits

• Competitive compensation
• Comprehensive health benefits package
• Company culture that recognizes its employees
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals
• Significant advancement opportunities for outstanding performers