Implementation Project Manager

Summary

Join Avetta's team as an Implementation Project Manager and play a key role in managing the implementation project for new clients and existing client expansions. As a major representative of the relationship between the client and Avetta, you will be responsible for ensuring accurate configuration and business requirements documents are signed-off by the client. You will also define, set, manage, and meet each set of project plan goals to ensure client and Avetta expectations are met.

Requirements

• Ability to place the client first
• Excellent communication skills -- interpersonal, written and public speaking
• Organized and able to manage multiple clients/projects concurrently
• Superior customer service to internal and external clients
• Strong leader who is able to work in a team environment and solve problems creatively and efficiently
• Comfortable using technology and able to explain it effectively to others
• Attention to detail; especially as you monitor data and analyze reports especially those associated with contractor/supplier yield metrics, client satisfaction and initial user adoption
• Strong organizational and time management skills
• Hold people accountable, keeping to deadlines, escalation process experience
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
• Ability to identify, engage and manage necessary resources (including personnel & fiduciary)
• Prefer a bachelor’s degree in a technical related field of study
• Project Management Professional or similar certification preferred
• Equivalent experience may be accepted
• Must have 3+ years of project management experience within software/SaaS industries
• MS Project, Jira or equivalent project management software experience required

Responsibilities

• Manage the end-to-end implementation for new clients and existing client expansions
• Drive and lead the client kick-off meeting (typically in-person)
• Ensure that client configuration and business requirements documents are accurate, complete, and signed-off by client including user-acceptance testing
• Define, set, manage and meet each set of project plan goals (adhering to internal process and timelines) to ensure client & Avetta expectations including project goals, timelines, contractor on-boarding and client engagement are met
• Present & implement best practice workflows to the client, and appropriately respond to clients’ needs to align their internal process to the Avetta platform
• Personally engage, monitor and drive the contractor/supplier on-boarding process and communicate to internal and external stakeholders
• Understand use-case scenarios of standard configuration vs. non-standard configuration
• Verify internal testing of the configuration and/or developed functionality is completed
• Serve as subject matter expert (SME) regarding implementation processes, workflows, timelines and best practices
• Continually analyze and improve new and existing client implementation processes and procedures
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management
• Maintain and improve all Avetta implementation project resource documents
• Provide mentoring and coaching for other Implementation Project Managers and assist with training of new team members