Remote Implementation Scientist

Summary

Join our team as an Implementation Scientist in EMEA and contribute to diagnostic innovation by onboarding new customers onto the SOPHiA GENETICS ecosystem. As a critical member of our mission, you will partner with technical and sales colleagues to understand customer requirements and drive customer satisfaction through first routine run and ongoing application training.

Requirements

• Must be fluent to a business level in both English and French
• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Benefits

• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness
• A fast-growing company with plenty of opportunity for personal growth and development