Product Insights Analyst

Summary

Join Airbnb's Frontline Insights and Execution (FIX) team as a Product Insights Analyst! You'll leverage qualitative and quantitative analysis of customer support data to uncover actionable insights. Your responsibilities include developing analysis plans, building dashboards, and presenting findings to senior leaders. You'll collaborate with cross-functional teams to influence product and policy improvements. This role requires strong analytical skills, proficiency in SQL and Python, and experience with data visualization tools. A bachelor's degree and relevant experience are essential. The position is US-remote eligible with potential for occasional office work.

Requirements

• Bachelor's degree and 4+ years experience or 2 years experience plus relevant education that provides similar experience in the areas of Product Insights, Product Management, Product Operations Management, Management Consulting, Strategy, Program Management, Customer Experience, or equivalent Voice of Customer role
• Highly proficient with SQL, Python, AI/LLM , data visualization tools, and other analytics tools (e.g. Tableau, Superset)
• Experience coding qualitative data
• Ability to coalesce data from a wide variety of sources
• Ability to decipher complex problems and figure out solutions using advanced technical skill sets such as creating datasets or data pipelines or using R or python
• Excellent consulting and collaboration skills – ability to translate business problems into research/analytics studies, as well as ability to communicate the results of analyses with business partners to impact and influence strategy and action at all levels of leadership
• Self-motivated and proactive. More than comfortable maneuvering ambiguity and defining own roadmap, even as priorities change
• Has an entrepreneurial drive and a track record of being able to independently complete complex tasks and projects within a previously agreed upon time frame
• Experience managing projects involving cross-functional teams, exercising high-level analytical and problem solving skills
• Ability to balance reactive and proactive projects, align proactive projects with team needs, and make good choices about prioritization

Responsibilities

• Develop end-to-end analysis and insights plans to investigate problem spaces and how it connects beyond specific product areas with high level of opportunity to improve the customer experience
• Employ curiosity and investigative skills to proactively dig deeper into data, and ask the right questions to uncover hidden opportunities, trends and behaviors to guide product strategy
• Design, build and maintain intuitive dashboards that provide actionable insights to cross-functional teams
• Analyze quantitative and qualitative frontline feedback to understand customer pain points to produce clear, actionable insights
• Make recommendations and provide impact sizing based on insights for product and policy improvements
• Present insights and recommendations using strong storytelling skills to senior leaders
• Partner with cross-functional stakeholders, such as data scientist, experience researchers, designers, engineers and product managers, to influence decision makers to implement product and policy improvements
• Act as a thought leader by proactively identifying areas where other functions of the business can add value
• Understand impact of changes, including experiments, in collaboration with data science and advanced analytics
• Communicate effectively in all environments and confidently run meetings with large groups and cross-functional leadership teams
• Be a domain expert in at least one surface area of the Airbnb product and collaborate with other product insights analysts in different surface areas to provide holistic insights and solutions across Airbnb
• Drive or contribute to initiatives that enhance the product insights analysts function
• Set up analysis and insights plans executed by the partner product specialist team to increase overall insights output
• Create and manage project roadmaps for partner product specialists specializing in your domain

Preferred Qualifications

Prior experience in the technology industry or a fast-paced, data-driven environment is preferred

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits
• Remote work